US & EU Shipping Updates
US & EU customers, please note: shipping to the US & EU is temporarily paused while we update for new import rules. More info below.
US Update:
The US government has decided to ruin all the fun and hike up import fees by an extortionate amount. Honestly, I don't even want to show my lovely customers those prices, because I think it's just unfair to expect anyone to pay them.
So for now, US orders are on hold while I wait to see if things settle down. Fingers crossed they'll come to their senses soon!
If you really do want to order in the meantime, please just get in touch with me at support@liberloom.com and we can chat it through.
EU Update:
EU orders are currently paused, and I wanted to be transparent with you about why.
The EU has recently introduced new regulations for small businesses shipping into the union, and unfortunately becoming fully compliant with them would cost tens of thousands of pounds, a huge ask for a small business like ours to take on all at once.
Rather than rush and get it wrong (or land you with unexpected fees at customs), I've temporarily paused EU orders while I work through which EU countries to prioritise for compliance first, so we can reopen them properly and safely, one step at a time.
If you had your heart set on something, please do reach out to me directly at support@liberloom.com. I'd love to hear where you're based, it really does help me decide which country to bring back first!
Thank you so much for your patience and your kindness while we work through this behind the scenes.
Chloé x
Need help?
Email us at support@liberloom.com