Shipping policy

Order Processing

   - Orders are typically processed and shipped within 1-3 business days (excluding weekends and holidays).

Shipping Rates

   - Shipping rates are calculated based on the weight of the package and the destination. Rates will be displayed at checkout.

Shipping Methods

   - We offer standard and expedited shipping options. Delivery times may vary based on the shipping method selected.

Delivery Timeframes

   - Standard UK Shipping: Estimated delivery within 4-5 business days..

International Shipping

  • International Shipping is calculated depending on the weight of the Parcel.
  • Duties and taxes assessed by customs are the full responsibility of the customer. We are legally obligated to provide shipping information regarding order value and must include an invoice for customs if required. If you have any concerns about customs, duties and taxes, please contact your local customs office for further information. 
  • Prices can be displayed in a variety of currencies, but all orders will be transacted in British Pounds by your credit card company upon completion of your purchase, and then converted to your local currency. Non-British Pounds order totals shown during checkout are only estimates of the final amount based on recent currency conversion rates and exclude taxes, duties, levies or tariffs that may be imposed. If items are returned, a refund will be credited back in British Pounds at the current exchange rate.

Order Tracking

   - Once your order is shipped, you will receive a shipping confirmation email with tracking information. You can also track your order through your account on our website.

Shipping Address

   - Customers are responsible for providing accurate shipping information. Please double-check your shipping address during checkout. We are not responsible for packages delivered to an incorrect address provided by the customer.

Customs and Import Taxes

   - International customers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Lost or Stolen Packages

   - Liberloom is not responsible for lost or stolen packages. If you believe your package is lost, please contact the shipping carrier with your tracking information.

Shipping Delays

   - While we strive to meet the estimated delivery times, unforeseen circumstances (e.g., weather conditions, customs delays) may cause delays. We appreciate your understanding in such situations.

Shipping Promotion

   - From time to time, we may offer free or discounted shipping promotions. Specific terms and conditions will be communicated during the promotion period.

Contact Information

   - For any shipping-related inquiries or concerns, please contact our Customer Support at support@liberlom.com


**Note:** This shipping policy is subject to change without prior notice. Please refer to the most recent version on our website.